If you are not entirely satisfied with your purchase, we’re here to help. This Refunds Policy describes how we manage refunds for our customers.
We do not process returns of our products. Our products are deemed ‘used’ upon being shipped to customers (order status ‘Completed’ or ‘Shipped’).
Eligibility for a refund or replacement of your damaged purchase, we require a proof of purchase in the form of an order number and proof of your damaged product (photos or video) within 14 days of your order being processed as ‘Completed’ or ‘Shipped’
Where a Bumpr fails to adhere to the location you are fixing it to, please contact help@bumpr.social for available fixes or to check eligibility for a replacement.
Where you are having issues connecting to your Bumpr initially with your phone/device or connecting to other compatible NFC-enabled phones/devices, you may be eligible for a replacement Bumpr. If after troubleshooting issues present by contacting help@bumpr.social and you are still experiencing issues then the product may be damaged and you may be eligible for a refund.
Once approved for a refund or replacement, we will email you notifying that we processed your refund or replacement. If refunded, your credit card used for original payment will be credited within 2-4 days (depending on card issuer’s policies).
We aim to process your refund or replacement as soon as possible, but on occasions it may take up to up to 21 days for your refund or replacement to be processed from initial communications to us.
If you have any further questions please contact us by email at help@bumpr.social